Privacy Policy

Privacy Policy

What personal information do we collect from you?

When you purchase from our online shop, register a user account on our site or send a contact form, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details.

When do we collect information?

We collect information from you when you register on our site, place an order, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase or use certain other site features in the following ways:

  • To quickly process your transactions.
  • To follow up after correspondence (email or phone enquiries)
We may contact you for promotional purposes (by email only), such as notifying you of improvements to the website, or any deals which are directly relevant to you. Unless you specifically request not to be contacted for such purposes at the time you submit your information, or using our easy unsubscribe process.  Remember that you can opt out at any time and we will do so immediately.
 

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

Our website delivers a 3rd-party cookie which is required for the booking system and voucher shop to work, and a 3rd-party cookie is set by Google Maps.

Our website uses cookies to:

  • Keep track of your shopping cart contents when you make a booking or purchase a gift voucher.
  • Understand and save your preferences for future visits.
The cookie set by Google Maps is a “NID” cookie used by Google to remember your preferences and deliver targeted advertising. For more information please see Google’s Privacy Policy: https://policies.google.com/technologies/types
 
When you first visit our website you will be given the option to opt in to receiving non-essential cookies. If you opt in then change your mind later and wish to opt out, you can remove existing cookies and block further cookies through your browser’s settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party Tracking

Please note that we do allow third party tracking – for example Google Maps may deliver cookies for tracking purposes. If you choose not to allow cookies, these features will be disabled.

Right To Be Forgotten

Please contact us if you wish to have your personal information removed from our systems.

Contact Us

If there are any questions regarding this privacy policy, you may contact us using the information below:

Transcend Escape RoomsCallendar Square
Falkirk
FK1 1RQ